If you need assistance with any issues or have questions regarding Comeen products and services, our support team is here to help. Here is a comprehensive guide on how to contact Comeen support effectively:
1. Check the Knowledge Base
Before reaching out, it might be helpful to browse our extensive knowledge base. Here, you can find articles, FAQs, and guides that cover a wide range of topics related to Comeen products and services. This can often provide quick answers to your queries.
2. Use the Live Chat
For real-time assistance, utilize our live chat feature:
Comeen Play Space: Accessible by every user. Look for the chat icon within your Comeen Play interface.
Comeen Workplace: Available only on the space administrator interface. Administrators can click on the chat icon to initiate a conversation with support.
Provide as much detail as possible about your issue or question to receive prompt assistance.
3. Email Support
Alternatively, you can contact us via email:
Send an email to [email protected].
Include a clear subject line and a detailed description of your issue.
Attach any relevant videos or screenshots to help our team better understand your issue.
4. Submit a Support Ticket
ℹ️ Information: Please note that this option is only available to customers who have been provided access to Zendesk by Comeen.
If you prefer to have a record of your issue for future reference or if it requires detailed investigation:
Navigate to the support portal and locate the ticket submission option.
Complete the form with a detailed description of your issue.
Attach any relevant files or screenshots that could assist in resolving the issue faster.
You will receive a confirmation email with a ticket number for future reference.
5. Business Hours
Our support services are available during the following business hours:
For EMEA Customers: 9 AM to 6 PM French time, Monday to Friday, excluding public holidays in France.
For NAM and LATAM Customers: 9 AM to 9 PM ET, Monday to Friday, excluding bank holidays in the US.
Conclusion
For any assistance with Comeen products, our support team is readily available through various channels. Whether it's a quick question or a complex issue, feel free to reach out using the method that best suits your needs.