Even if your screen disconnects from the internet, it can continue to broadcast your existing playlist correctly for a while because the content has already been downloaded to the screen.
However, any modifications you make to your playlist, such as adding new content or deleting something, won't be reflected on the screen until it reconnects to the internet.
Reasons why your screen might appear disconnected
- Internet Connectivity Issue: Your screen may not be connected to the internet anymore.
- Device Issue: Your screen might be turned off, or the Comeen Play application might not be running on the screen.
How to troubleshoot a disconnected screen?
A. Check your internet connection
- Verify that the network requirements for the Comeen Play app are met.
- Ensure that your player is connected to the internet by WiFi or Ethernet.
- Try restarting your player.
B. Check your screen
- Make sure your screen and the player next to it are turned on.
- Verify that the Comeen Play application is running on your screen. If it's not, you can try restarting your screen (or the player next to it) to see if the application launches.
If you've tried these steps and your screen is still disconnected, please contact Comeen support for further assistance.
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