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Certified Reseller - Rooms for Google Workspace

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Welcome to Rooms' reseller certification!πŸ‘‹

In order to confirm your interest for our feature Rooms, you will have to go through this certification and to pass the exam associated to it.

We thought it to help you improve your understanding of Rooms and to help you adopt the best sales process.

It is also a way for us to make sure our partnership starts on solid foundations and will last for long hopefully.

When you have read all the following documentation and feel confident enough about presenting Rooms to a potential customer, go to the exam section.

You will have to organize a meeting with us as if we were your prospect. And then, just like with a lead, you will have to identify our needs, to present Rooms and to initiate the sales process (meeting's follow-up, trial's proposition, etc).

Certification validity: 1 year

Certification ownership: a company can be certified when, at least, one employee is certified. If the employee leaves the company, the company has to retake certification in the two following months.

πŸ“– Detailed program

What you'll learn

β†’ Why does a company need to manage office attendance

  • What is Comeen and its proudcts Comeen Workplace and Comeen Play

β†’ Who we are and how we help companies rethink their workplace experience

Requirements

Program

  1. Read those resources:

  2. Watch this video presenting how to use Rooms as an employee
    ​

  3. Watch this video presenting how to manage Rooms from the administration dashboard
    ​

  4. Read the section Rooms - Typical Sales Process of this document

  5. Watch this video that is showing a typical 1st meeting with a lead interested in discovering Rooms
    ​

  6. When you're ready, go over The exam section

  7. Once you've validated the exam, go over the Announcement section

🀝 Rooms - Typical Sales Process

Comeen Workplace provides a feature to implement meeting room management in a company, called Rooms. If your lead is looking for a tool that is covering meeting room management and signage needs, that's great news!
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Identify potential leads

Since you're a Google Workspace reseller, every customer of yours using Google Workspace is a potential lead.

Focus on company:

  • with at least 20 meeting rooms,

  • that have more office workers than front line workers,

  • with which you have a great and established relationship,

  • that are mature on Google Workspace.

Once you have a list of potential leads, you'll have to find the right interlocutor.

You're probably already talking to the IT team, they can be a good target for the first meeting.

Usually, the best interlocutors are:

  • HR team,

  • IT/HRIS team,

  • IT/Google Workspace team.

The first point of contact can be by email or by Linkedin.

You can use this ready-to-use template:

Hi John,

I hope you're doing great!

As you've probably seen on LinkedIn, Google Workspace Genius is partnering with a company called Comeen.

Comeen offers a platform for today’s workplace environment integrated with your daily tools.

The user experience is available on a Gmail chat app, or on a QR code/display by the door to book a meeting room.

That will help your team plan in-office days, book a meeting room, fight against ghost meetings and more. The platform helps your company manage automated meeting rooms features and their administration.

I would love to present you Comeen and Rooms in a 30 minute session.

What do you think?

Best regards,

Benjamin.

If the person gets back to you, you'll need to setup a 1st meeting.

Congratulations, you can go to the next step! πŸ™‚

Succeeding on the 1st meeting

  • Who needs to be there? β†’ Gather all the project stakeholders and decision-makers

  • How much time do you need? β†’ Plan enough time to convince your lead and to make sure to take him to the next step

  • Scenario:

    • Your presentation

    • Ask why they have accepted the demonstration: Is there any needs or project identified? Any deadline ?

    • What is Comeen ? Why Comeen Workplace and Comeen Play? What are our different products?

    • Do a Rooms product tour

    • What did they think about the product?

    • Are they interested in trying the product?

Mail follow-up

According to how went your first meeting and to your lead's reaction, here are two templates for the follow-up

1st option: You have been able to introduce your lead to the free trial process who said he's interested, you can use this ready-to-use email:

Hi John,

Thanks again for our meeting today!

Here is:

β€’ the Rooms presentation,

β€’ a video presenting how the meeting rooms features work,

β€’ the pricing of Rooms.

As mentioned during the presentation, we can set up a Comeen Workplace trial.

The only limit of the trial is the duration of 4 weeks.

I'll come back to you in one week to get your team's feedback.

Have a wonderful day,

Benjamin.

2nd option: You didn't have the opportunity to introduce your lead to the free trial process, you can use this ready-to-use email:

Hi John,

Thanks again for our meeting today!

Here is:

β€’ the Rooms presentation,

β€’ a video presenting how our meeting rooms features work,

β€’ the pricing of Rooms.

I didn't have the chance during the presentation to tell you that we can set up a Comeen Workplace trial so you can try it for free and make sure of the tool's relevancy.

The only limit of the trial is the duration of 4 weeks.

I'll come back to you in one week to get your team's feedback.

Have a wonderful day,

Benjamin.

Pricing

All Comeen pricing is expressed in EUR and USD before taxes. We only do annual subscriptions.

Please refer to your Distributor Agreement if you have different pricing terms with us.

You can access full pricing here.

Rooms pricing is based on the number of meeting rooms.

To better explain Rooms pricing, here is a reminder of the features we provide:

See which meeting room is available at the moment

β†’ gain time finding a space

Optimize meeting rooms usage

β†’ improve employees' experience and performance

See information about a meeting

β†’ facilitates scheduling matters

Release automatically unused meeting rooms

β†’ gain time and space to maximize the use and cost of your building

Make on-the-fly booking of free meeting rooms

β†’ simplifies meeting room's reservations and release

Relevant management of recurring events

⟢ enhance time frame management

Remote people can also benefit from Rooms

⟢ Book meeting rooms remotely and make sure they are available when you need them

Alternate between videoconferencing and internal information

⟢ maximize screens' utility and corporate communication

Rooms' trial

You'll need someone in your team with the certification Certified Integrator - Rooms to setup the trial.

Since Rooms is easy and quick to deploy, proposing a trial to your lead can be a great way to show them:

  • how it's indeed easy and quick to deploy,

  • how the adoption is going on the targeted audience for the trial

  • how their needs are met thanks to our tool

Initiation of the trial

As a certified reseller, we expect from you that you accompany your lead during the whole trial process:

  1. First step, you need to gather all the project's information (number of users, duration of the trial, features used, objectives of the trial, stake-holders and decision makers, etc) and make sure the trial will answer all prospect's needs and expectations

  2. Then you will help them create a Comeen Workplace account

  3. When your lead's account is created, help them to set up the tool to their needs:
    ​How to implement meeting rooms management with Rooms?
    ​Comeen Workplace - How to deploy our feature Rooms

  4. Help them onboard the concerned employees and communicate about Comeen to the rest of the company Success and Communication Plan

Trial's interests

When a company has implemented Rooms for a trial, it's really easy for them to go on a global deployment. You just need to deploy the solution for every meeting rooms.

When employees will start using it during the trial, if they like it - and they will - it will be hard for the company to turn back.

If you really want to close a deal, proposing a trial is the key.

Regarding the trial, we have one only rule: a duration of 4 weeks maximum.

Anything else is unlimited. The more meeting rooms and users you equip with our products, the harder it will be for the company to turn back.

Once a customer has agreed to a trial:

  1. Do a copy of this document (ask access if needed),

  2. Customize it with customer's logo and name,

  3. Share it with the customer team.

This document presents

- The Comeen Workplace trial deployment and final deployment process between you and your customer.

- A ready-to-use communication plan for your customer. The best your customers communicate about our product(s) in their company, the more adopted it will be.

  • When should I propose a trial?

β†’ As soon as your lead seems interested and mature enough. Adoption is key to convince your leads of Rooms usefulness. By bringing Comeen Workplace inside the tools employees already know and use every day, we're maximizing the chance to have a great adoption.

  • How long is the trial?

β†’ The trial can last 4 weeks at the maximum, you can make i shorter if you think it would be enough but not longer. The more a company gets used to a tool and learns to see its value the more they'll be inclined to keep it so we recommend to do 4 weeks trial.

  • Should I invoice the trial?

β†’ You won't invoice the trial because it is free so your prospects won't be afraid of paying for a trial of our solution. Therefore, you must encourage your prospects to deploy the tool on as many people as possible so the adoption and the implementation will be easier if your lead decides to go for our solution.

  • What's included in the trial?

β†’ A full access to Comeen services for a maximum period of 4 weeks:

⚠️Of course you shall only deploy what's relevant for your prospect

  • Today Starter/Business : employee app + administration dashboard

  • Rooms : administration dashboard + notifications

  • Visitors : administration dashboard + notifications

  • Comeen Play : signage platform

  • Our support live chat

  • Our help documentation

Security and GDPR review

During the evaluation process of Rooms, you'll probably need to go through a security and GDPR review. Here is the list of resources usually needed. If your customer is asking not listed resources, feel free to reach out.

Getting to know Comeen's competitors

Rooms isn't the only meeting room management tool on the market. Most of our competitors are desk booking tools (we also provide desk booking features).

But Rooms is more global since a company has various needs from meeting room's features to signage solution.

Above all, Rooms is the only solution fully integrated with Google Workspace. πŸ˜‰

Here is an analysis of our competitors that we've already seen during a pre-sales process.

This comparison document should help you better understand how we're different.

πŸŽ“ The exam

The session will be recorded.

Once you feel ready, reach out by email.

Act like if we were a customer of you.

We're in charge of collaboration tools in a company you're reselling Google Workspace to.

You've to convince us to accept a Rooms presentation.

During the meeting we'll act like a potential lead.

You'll have 30 minutes to convince us to go further with you.

You'll have to fill the Comeen - Project qualification template and you'll send it to us by email after the presentation for review.

You'll have to send us (in a separate email), a follow up email as if we were a real lead.

We'll get back to you after that and set up a debriefing meeting.

If everything went well, you'll become a Rooms Certified Reseller.

Congratulations! πŸ”₯

πŸš€ Announcement

Once you've succeeded in the exam, the last step of the program is to announce the certification on LinkedIn.

The announcement through your LinkedIn company page is mandatory. The certified person can also post the message with his own LinkedIn account. The more you communicate on the partnership, the more we'll both have visibility. πŸ™‚

You can use this ready-to-use messages, or modify it.

LinkedIn Company Profile announcement

Google Workspace Genius is now a Rooms - Certified Reseller πŸ”₯

Comeen is the platform for today’s workplace environment integrated with your daily tools

Rooms handles the automatic workflow of meeting rooms and helps companies to ease and maximize the use of their meeting rooms.

The platform helps your company manage automated meeting rooms features and their administration. That will help your team plan in-office days, book a meeting room, fight against ghost meetings and more.

Feel free to reach out if you want to know more about Comeen.

LinkedIn Personal Profile announcement

I'm now a Rooms - Certified Reseller! πŸ”₯

Comeen is the platform for today’s workplace environment integrated with your daily tools

Rooms handles the automatic workflow of meeting rooms and helps companies to ease and maximize the use of their meeting rooms.

The platform helps your company manage automated meeting rooms features and their administration. That will help your team plan in-office days, book a meeting room, fight against ghost meetings and more.

Feel free to reach out if you want to know more about Comeen.

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