In order to debug a Windows player that is not downloading or displaying content, you can follow these detailed steps, focusing on network prerequisites and advanced diagnostics:
Network Prerequisites
Disable Firewall
Temporarily disable the firewall to check if it's blocking the application.
Disable Proxy
Ensure that no proxy settings are interfering with the network connection. This can be done through the network settings in Windows.
Disable Antivirus
Temporarily disable the antivirus software to determine if it's preventing the application from functioning correctly.
Install Google Chrome
If Google Chrome is not already installed, download and install it. It can be beneficial for debugging network issues.
If the player is displaying your content again after these steps, it is most likely a prerequisite issue. Please make sure our requirements are met.
Advanced Diagnostics with PowerShell
If, after these steps, you still have an issue displaying your content, here's what you can do:
Launch Comeen App via PowerShell
Open PowerShell and run the Comeen application from there to view output logs. This can provide insights into any errors that occur during execution.
SSL Certificate Issues
If there is an SSL certificate error (e.g.,
SSL_CERTIFICATE_INVALID), it indicates a configuration issue on your side.Run the application in debug mode using PowerShell to capture logs that might include error messages like
UNABLE_TO_GET_ISSUER_CERT_LOCALLY.
By addressing these network prerequisites and using PowerShell for detailed error logging, you can effectively diagnose and resolve issues preventing the Windows player from downloading or displaying content.
If issues persist, review the error logs for specific messages and consult with your network administrator or Comeen support for further assistance.