This message appears when the display hasn't received any content to broadcast. Follow the steps below in order to identify the cause.
1. Check if Sleep Mode is enabled
Go to Displays > search for the display > click the pencil icon to edit its settings. Check whether Sleep Mode is activated.
2. Check if a playlist is assigned
Click on the display to open its configuration. Go to the Playlists tab and check whether a playlist is linked to this display.
3. Check if the playlist contains content
Go to Playlists > find the relevant playlist > open it to see its content.
4. Check if the content/playlist is scheduled
From the same playlist view, go to Planning. Verify there's an active schedule. If none exists, add one via Add a period.
5. Check if the content has been downloaded
Look at the download indicator on the content:
✅ Green check = downloaded
⏳ Hourglass = not downloaded
If not downloaded:
Possible network issue - verify prerequisites are met; try connecting the screen/player to a mobile hotspot to test.
Test with another file - if it downloads successfully, the issue is likely with the original file (size, corruption, or a failed conversion on upload).
6. Check the Preview
Use Preview to confirm the content displays correctly. If it doesn't appear:
For remote files, this may indicate an access or download issue.
If the issue persists, it may be on our side - contact support.